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Visitor Services CoordinatorsMuseum at PrairiefireJob DescriptionPosted: 04/13/14 The Museum at Prairiefire (MAP) was established in 2010 based on a pioneering content partnership with the American Museum of Natural History (AMNH) and is scheduled to open in May 2014 in Overland Park, KS, a rapidly growing, vibrant community in the Kansas City metro area. Focused on enhancing public understanding of natural history and science, this non-collecting ''startup'' museum will present continuously changing world-class traveling exhibitions organized by AMNH, a Discovery Room, engaging permanent halls and experiences, education programs, science video and more. The Museum is the cultural anchor of Prairiefire, a $430M, 50-acre mixed-use project that integrates residential, office, retail and entertainment. The front desk at the Museum will in many cases be the first point of contact between the Museum and visitors, so it is an important component of the overall visitor experience where ''first impressions'' are formed. It also has a central function for earned revenue generation. The Museum is looking for talented and motivated candidates to join the team as Visitor Services Coordinators. Responsibilities will include: - Selling tickets and memberships at the front desk and performing all associated tasks such as returns and exchanges, following the appropriate steps in the MAP's ticketing system - Answering visitor questions about ticket and membership pricing, advising visitors on exhibitions, programs and events; needs to be constantly up to date on exhibitions, programs and other activities offered - Answering any other visitor questions and providing assistance where needed - Helping train new staff and/or volunteers, if/as needed - Keeping track of visitors to the administration offices as guests (sign in/out) - Assists in addressing visitor complaints by either resolving them or calling in a supervisor if/as required - Managing emergency situations, should they arise Work schedule may vary week to week and will involve weekends and holidays. This is a once-in-a-lifetime opportunity to help shape an institution that will educate and inspire generations of visitors. We are looking for the following skill sets and characteristics in the Visitor Services Coordinators: - Passionate about the mission of the Museum to enhance public understanding of science and natural history - Demonstrated experience in customer relationship management and sales; excellent communication skills - Comfortable using a computerized ticketing system and experience at handling cash - Honest and trustworthy with great integrity - Comfortable and skillful dealing with a broad range of visitors Salary commensurate with experience. Please send resume, cover letter and salary history to: firstname.lastname@example.org with ''Visitor Services Coordinator'' in the subject line.